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Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@vitalsurfgear.com If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will exchange any item for a different size within 60 days of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us with any questions regarding exchanges, returns & refunds at contact@vitalsurfgear.com
Shipping
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Estimated Delivery Times
| Shipping to | Estimated Order Arrival | Cost (based on 18x11x2 | 2lb pkg) |
| Los Angeles, CA, USA | 3 - 7 days | UPS Ground $11.35 |
| Honolulu, HI, USA | 5 - 10 days | UPS Ground $29.37 |
| Adelaide, AU | 5 - 12 days | UPS Worldwide Expedited $49.68 |
| Plymouth, UK | 5 - 10 days | UPS Worldwide Expedited $43.30 |
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@vitalsurfgear.com with your name and order number, and we will look into it for you.
for outside of the USA customers:
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at contact@vitalsurfgear.com with your name and order number, and we will look into it for you. Please understand that international shipping rates and estimated deliveries are more likely subject to change due to customs and/or weather delays.